The Call Center Representative I reports to the Customer Service Supervisors and is responsible for providing Athens clients and residents of surrounding communities with a resource for insuring exceptional service, answering inquiries, fulfilling requests, maintain/update database records and resolving concerns or complaints.
Call Center Representative I requires exceptional understanding of our customer community contract benefits, city ordinances, billing database, and the ability to soft collect and enroll customers into payment options during calls. The upselling of additional services is required when dealing with extra fees, extra pick-ups, and executing within contract parameters. Multi-tasking and accurate detail are critical to success of this role. Must be able to identify revenue and collection opportunities and execute during the call based on customer profile.
Essential Job Functions
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran