• Inside Sales Manager

    Job Locations US-CA-Irwindale
    Job ID
    # of Openings
    Source Code
  • Overview & Essential Job Functions

    Position Summary:


    The Inside Sales Manager reports directly to the Call Center Director and oversees the team of Inside Sales and Roll off Revenue Representatives to ensure the close of contracts, retaining and upselling  for company services, at defined monthly goals, that ensure company and customer satisfaction. The Inside Sales Manager will collaborate with various professionals and departments inside and outside of the organization. They will also lead and motivate the inside sales team to achieve specific goals. Ultimately, the Inside Sales Manager should build a high performance inside sales team to ensure customer satisfaction.


    Essential Job Functions:

    • Manage a team of sales specialists that contact partners through, but not limited to, phone calls, email, mailings, fax and seminars to communicate opportunities to extend initiatives with the company.
    • Conduct selling efforts as needed.
    • Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve the organization's goals and objectives.
    • Collaborate with marketing, support, community management, internal systems, product management and account management to facilitate new programs, messages, campaigns and offerings.
    • Facilitate programs to gather requirements and features from customers and their communities to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed.
    • Manage and develop out-bound program.
    • Identify revenue programs and facilitate finance, legal and sales practices.
    • Oversee resource planning, reporting, territories, incentives and communications for the assigned team.
    • Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly.
    • Ensure reporting and communications is frequent and bi-directional.
    • Develop a program for the development of new and existing staff.
    • Perform additional tasks as directed.

    Qualifications & Environmental Demands

    Required Qualifications:


    • 7+ years in related field 
    • Hands on experience with CRM software and MS Excel
    • In-depth understanding of the sales administration process
    • Excellent interpersonal and team management skills
    • Strong analytical and organizational skills
    • Numerical abilities and problem-solving attitude
    • Ability to perform physical requirements of the position with or without reasonable accommodations. 

    Preferred Qualifications: 

    • Waste industry experience.

    Physical/Environmental Demands:


    • Physical:
      • Sitting, seeing, hearing, speaking & smelling continuously.
      • Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
      • Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
      • Standing & walking frequently.
      • Bending, reaching, and stretching occasionally. 
    • Environmental:
      • Exposure to dust, smoke, fumes, odors, & noise occasionally.
      • Exposure to grease, oil, chemicals, & wet conditions occasionally.
      • Works inside only. Position considered office only.



    • Competitive wages
    • Comprehensive benefit package Medical, Dental, Vision
    • 401K
    • Employee Assistance Program
    • Life Insurance
    • Paid Vacation and Sick Time
    • Career plan
    • Recognition programs
    • Professional development learning
    • An exceptional work environment

    Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran


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